If you experience a problem with any of our products, customer service, shipping, or even if you just do not like what you bought, please let us know.

Shipping policies and philosophy of our products

In delalba.com we always meet our delivery commitment. For this reason it is very important to know our policies delivery and payment, so we can know your needs.

  • Orders placed on holidays and weekends will be processed on the next working day!

We recognize the importance of process your order as quickly as possible. We, too, are consumers who buy things online and we expect to receive our orders immediately. With this in mind, we do everything to pack and ship your order immediately so you can get it as soon as possible.

If you need your order faster than normal, contact us at 57 (2) 4859880 or via e-mail asistentecomercial@delalba.com.co, delivery time and freight costs depend on your location, volume and weight of your order … because this is contracted out quickly.

Your order will be delivered with a deft from the purchase is processed day.

Cali:

  • If your purchase exceeds $ 100,000 COP shipment will have no additional cost.
  • If your purchase is less than $ 100,000 COP shipment will cost $ 6,000 COP
  • Your order will be delivered three business days from the purchase is processed. 

Bogotá and Medellín:

  • If your purchase exceeds $ 250,000 COP shipment will have no additional cost.
  • If your purchase is less than $ 250,000 COP shipment will cost $ 10,000 COP
  • Your order will be delivered in five business days from the purchase is processed.

Bucaramanga – Costa:

  • If your purchase exceeds $ 300,000 COP shipment will have no additional cost.
  • If your purchase is less than $ 300,000 COP shipment will cost $ 10,000 COP 

Rest of the country

  • If your purchase exceeds $ 300,000 COP shipment will have no additional cost.
  • If your purchase is less than $ 300,000 COP shipment will cost $ 10,000 COP.