Shipping Policy

If you experience a problem with any of our products, customer service, shipping, or even if you just don't like what you purchased, please let us know.

Shipping policies and philosophy of our products

At delalba.com.co We always want to fulfill our delivery commitment. For this reason, it is very important that you know our delivery policies and payment methods, this way we can satisfy your needs.

Orders placed on holidays and weekends will be processed on the first following business day!

We recognize the importance of processing your order as quickly as possible. We, too, are among the consumers who buy things online and expect to receive our orders immediately. With this in mind, we do everything to pack and ship your order immediately so you can get it as soon as possible.

If you need your order faster than normal, contact us at 57(2) 4859880 or by email at assistantcomercial@delalba.com.co , delivery time, and the cost of freight will depend on your location, the volume and weight of your order.

Your order will be delivered between 2 and 5 business days after the purchase is processed.

Cali and Bogotá:
If your purchase is over $150,000, shipping will not have any additional cost.
If your purchase is less than $150,000 you will have the option to choose if you want your order to arrive the same day, the next day or in 3-5 business days. The value of this depends on the option you choose.

Rest of the country:
If your purchase is over $150,000, shipping will not have any additional cost.
If your purchase is less than $ 150,000 , shipping will cost $10,000 + VAT.
Your order will be delivered a maximum of five business days from the purchase is processed.

Delivery time will depend on your location, the volume and weight of your order. In most cities in the country, the time ranges between three and seven business days at the time of delivery.

Exchanges or Returns:

The customer has 15 days from the date of receipt of the product to contact us at 60(2) 4859880 or by email at assistantcomercial@delalba.com.co or info @delalba.com.co , and make a request for a product change. For returns, the product will be returned and a voucher for the total value of the purchase will be generated to be redeemed within the website. The voucher must have an expiration date of one calendar year.