Shipping Policy

If you experience a problem with any of our products, customer service, shipping, or even if you just don't like what you purchased, please let us know.

Policies and philosophy of shipping our products

In delalba.com we always want to fulfill our commitment to deliver. For this reason, it is very important that you know our delivery policies and forms of payment, in this way we can meet your needs.

Orders placed on holidays and weekends will be processed on the first next business day!

We recognize the importance of processing your order as quickly as possible. We, too, are one of the consumers who buy things online and we look forward to receiving our orders immediately. With this in mind, we do everything to pack and ship your order right away so you can get it ASAP.

In case you need your order faster than normal, contact us at 57 (2) 4859880 or by mail. assistantcomercial@delalba.com.co, the delivery time, and the cost of the freight will depend on your location, the volume and weight of your order ... this given that it is subcontracted with Deprisa.

Your order will be delivered between 3 and 5 business days after the purchase is processed.

Cali:
If your purchase is over $ 100,000, the shipping will not have any additional cost.
If your purchase is less than $ 100,000, the shipping will cost $ 6,000 + VAT.
Your order will be delivered within three business days of the purchase being processed.

Bogotá and Medellín:
If your purchase is over $ 250,000, the shipping will not have any additional cost.
If your purchase is less than $ 250,000, the shipping will cost $ 10,000 + VAT.
Your order will be delivered within five business days from when the purchase is processed.

Bucaramanga - Coast:
If your purchase is over $ 300,000, the shipping will not have any additional cost.
If your purchase is less than $ 300,000, the shipping will cost $ 10,000 + VAT.

Rest of the country:
If your purchase is greater than $ 300,000, the shipping will not have any additional cost.
If your purchase is less than $ 300,000, the shipping will cost $ 10,000 + VAT.

The delivery time will depend on your location, the volume and weight of your order. In most cities in the country, the time ranges between four and seven business days at the time of delivery.